FAQs
How do I Place an order?
To place an order, simply browse through our product catalog, select the items you wish to purchase, and add them to your cart. Proceed to the checkout page, provide your shipping and payment details, and confirm your order. Once the order is placed, you will receive a confirmation email.
What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options. You can choose your preferred payment method during the checkout process.
Do you offer international shipping?
Yes, we offer international shipping to select countries. During the checkout process, you can enter your shipping address to check if we deliver to your location. Please note that international shipping may be subject to customs fees and import duties, which are the responsibility of the customer.
What is your return policy?
We have a hassle-free return policy. If you are not satisfied with your purchase, you can return the products within 30 days of receipt for a refund or exchange. The items must be in their original condition and packaging. Please refer to our Returns and Refunds page for detailed instructions.
Are your products cruelty-free and Organic or Vegan?
We are dedicated to providing clean and cruelty-free skincare products, with a significant portion of our product range being vegan. To determine the vegan or organic status of a particular product, refer to the product description or reach out to our customer service team for assistance.
Can I get personalized skincare advice?
While we understand that skincare needs can differ for each individual, please be aware that our customer service team can provide generalized skincare advice only. For specific or complex skin concerns, we strongly recommend consulting with a qualified dermatologist or skincare professional. They possess the expertise to offer comprehensive and personalized guidance to address your unique needs.
Are your products suitable for sensitive skin?
Our product range is typically devoid of harsh chemicals, fragrances, and irritants. However, it is important to note that individual sensitivities can differ. We strongly advise conducting a patch test before using any new product. If needed, please seek guidance from a dermatologist.
I don't see an answer to my question, how do I get help?
If you have any additional questions or need assistance, please don’t hesitate to reach out to our customer service team. We’re here to support you in achieving your skincare goals!