Shipping Policy
- Shipping Locations:
We presently provide shipping services to customers within the United States and Canada, as well as select countries. Please be aware that specific limitations or additional charges may apply for shipping to certain remote areas or international destinations. We recommend reviewing the available shipping options during the checkout process.
- Shipping Methods:
We offer shipping services through USPS (United States Postal Service) and UPS (United Parcel Service). The available shipping methods will be displayed during the checkout process, and you can choose the option that best suits your needs.
The estimated delivery timeframes will be provided during the checkout process and may vary depending on your location and the chosen shipping method.
Priority Mail:1-3 business days.
Priority Mail Express: Guaranteed overnight delivery to most locations within the United States.
USPS Retail Ground (formerly Economy) Delivery time can vary from 2-9 business days.
USPS First-Class Package International Service: Delivery time can vary significantly depending on the destination, ranging from 7-21 business days or longer.
UPS
UPS Standard: Delivery typically within 2-7 business days to Canada and 3-14 business days to other international destinations.
- Order Processing Time:
Once your order is placed and payment is confirmed, our team will process the order within 2-3 business days. Please note that the processing time does not include weekends, holidays, or unforeseen circumstances that may cause delays. We strive to fulfill orders promptly and will notify you in case of any significant delays.
- Shipping Costs:
Shipping costs will be calculated based on the weight, dimensions, destination, and shipping method chosen for your order. The shipping costs will be displayed during the checkout process before you finalize your purchase. Please note that additional fees such as customs duties or taxes may apply for international shipments, and these charges are the responsibility of the customer.
- Order Tracking:
Upon the shipment of your order, we will provide you with a tracking number or a link to track your package. You can use this tracking information to monitor the progress of your shipment. Please allow some time for the tracking information to become available after your order has been shipped.
- Delivery Issues:
While we aim for timely delivery, we acknowledge that unforeseen circumstances or events beyond our control may cause delivery delays. In such cases, we will work closely with the shipping carrier to resolve any issues and ensure your package reaches you as soon as possible. If you encounter any problems with the delivery of your order, please contact our customer service team, and we will assist you in resolving the matter.
- Incorrect Shipping Information:
It is the responsibility of the customer to provide accurate and complete shipping information during the checkout process. Please double-check the shipping address, contact details, and any special delivery instructions before finalizing your purchase. We cannot be held liable for delays or non-delivery caused by incorrect or incomplete shipping information provided by the customer.
- Return of Undeliverable Packages:
If a package is deemed undeliverable due to an incorrect address or other reasons beyond our control, it may be returned to us. If your package is returned to us, we will contact you to arrange for reshipment. Additional shipping fees may apply for reshipment, and these costs will be the responsibility of the customer.
- Shipping Policy Updates:
We reserve the right to modify or update our shipping policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review our shipping policy periodically.
If you have any questions or require further information regarding our shipping policy, please don't hesitate to contact our customer service team at hello@naiyaskinfix.com
Effective Date: October, 2023