1. Exchanges

 At Naiya's Skin Fix, we strive for complete customer satisfaction. If the product you received is defective or damaged, we are happy to exchange it for the same item. Please send us an email at hello@naiyaskinfix and return your product to our designated address.


  1. Exchange Procedure

 To initiate an exchange, you should mail your product to our return address. You will be responsible for the shipping costs associated with returning the item. For items over $75, consider a trackable shipping service or shipping insurance, as we can't guarantee receipt of returned items.


  1. Exchange Processing

 Once we receive and inspect your returned product, we will notify you via email. If approved, the replacement product will be sent out as soon as possible.


  1. Refunds

 Our refund policy allows for returns of unused and unopened products within 30 days of purchase. If you have bought a product from us and it remains in its original, unopened condition, you may be eligible for a refund. Please review our refund policy for complete details regarding the process and any applicable terms and conditions.



For any further queries about our exchange policy, please contact us at hello@naiyaskinfix.com

 Last Updated: October 7th,2023